TERMS AND CONDITIONS OF SALE
These Terms and Conditions (“Terms”) apply to all orders placed with KMVT Design (“we”, “us”, “our”) by any customer (“you”, “your”) through the following websites:
www.kmvt.co.uk
www.kmvtdesign.com
www.kmvtdesign.co.uk
www.kmvtworkwear.co.uk
By placing an order, you confirm that you have read, understood, and accepted this information.
Key Consumer Information
Before placing your order, please read the following important information:
• We sell and deliver within the United Kingdom only.
• Many of our products are made to order and personalised to your requirements.
• Personalised or bespoke goods are exempt from the standard 14-day cancellation right under UK consumer law.
• Non-personalised goods may be returned within 14 days of delivery, provided they are unused and in their original condition.
• You are responsible for selecting the correct size, product options, and for carefully reviewing any artwork, spelling, and design details before approval.
• Minor variations in colour, print or embroidery placement, and garment shade may occur and do not necessarily constitute a fault.
• Any faults, damage, or order issues should be reported to us as soon as possible after delivery, with photographic evidence where appropriate.
• Where a fault is confirmed, we will provide an appropriate remedy in line with your statutory rights.
1. ABOUT US
KMVT Design is a sole trader business operated by Madalina Sofan.
Registered address:
18 Haywards
Pound Hill
Crawley
RH10 3TR
United Kingdom
Email: info@kmvtworkwear.co.uk
We are not currently VAT registered. All prices displayed on our website are in GBP (£), and no VAT is charged.
We sell and deliver within the United Kingdom only.
2. CONTRACT FORMATION
2.1 By placing an order through our website and completing the checkout process, you are making an offer to purchase the selected products and confirming that you have read and accepted these Terms and Conditions.
2.2 After submitting your order, you will receive an automated acknowledgement email. This email confirms that we have received your order, but it does not mean that your order has been accepted.
2.3 A legally binding contract between you and us is formed only when we send you an email confirming that your order has been accepted and is being processed or dispatched.
2.4 We reserve the right to refuse or cancel any order before sending the order acceptance email.
2.5 All contracts are concluded in English.
3. PRODUCT DESCRIPTION
We take reasonable care to ensure that our products are described as accurately as possible and that all images represent the items as closely as possible.
However, please note that:
• Colours may vary slightly depending on your screen, device, or display settings.
• Print and embroidery placement may vary slightly from one item to another.
• Fabric texture, garment shade, and material finish may vary slightly between batches.
These minor variations are normal and do not constitute faults or defects.
4. PERSONALISED / BESPOKE PRODUCTS
4.1 Many of our products are made to order and customised to your specifications.
4.2 Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to goods made to the consumer’s specifications or clearly personalised.
4.3 This means that personalised, customised, or bespoke products cannot be cancelled, returned, or exchanged simply because you have changed your mind.
4.4 Personalised or bespoke products may only be returned or refunded if they are faulty, incorrect, or not as described, in accordance with your statutory rights.
4.5 Production may begin shortly after your order is confirmed. Once production has started, changes or cancellations may no longer be possible.
5. CUSTOMER RESPONSIBILITIES
5.1 You are responsible for:
• Selecting the correct size, colour, and product options before placing your order.
• Carefully checking all spelling, wording, names, dates, and design details before approving or submitting your order.
• Uploading artwork, logos, or images in suitable quality for print or embroidery.
• Providing accurate billing, contact, and delivery details.
5.2 We are not responsible for errors or issues resulting from:
• An incorrect size selected by you.
• Spelling, wording, or design errors approved by you.
• A change of mind after the order has been placed.
• Dissatisfaction with a design choice that was approved by you.
• Poor quality artwork, low-resolution files, or unsuitable images supplied by you.
5.3 Size issues do not constitute a fault where the garment supplied matches the size ordered.
5.4 We strongly recommend that you review all order details carefully before completing your purchase.
6. ARTWORK & INTELLECTUAL PROPERTY
6.1 By submitting any artwork, logo, image, text, or design to us, you confirm that you own the rights to use it or have obtained all necessary permission from the relevant rights holder.
6.2 You also confirm that your submitted artwork, logo, image, text, or design does not infringe the intellectual property rights, copyright, trademark rights, or other rights of any third party.
6.3 We reserve the right to refuse, cancel, or remove any order containing content that we believe to be unlawful, offensive, inappropriate, defamatory, discriminatory, or otherwise unsuitable for production.
6.4 We may make minor adjustments to artwork where reasonably necessary for production purposes, including resizing, repositioning, or small formatting changes, provided these do not materially alter the overall design.
7. DELIVERY
7.1 We deliver within the United Kingdom only.
7.2 Any delivery times stated on our website are estimates only and are not guaranteed unless we have expressly confirmed otherwise in writing.
7.3 It is your responsibility to ensure that the delivery address, contact details, and any delivery instructions provided at checkout are accurate and complete.
7.4 Where delivery requires someone to accept the parcel, it is your responsibility to ensure that someone is available to receive it.
7.5 We are not responsible for delivery delays caused by:
• Incorrect or incomplete delivery details provided by you.
• Failure to accept delivery where required.
• Courier delays or circumstances outside our reasonable control.
7.6 If delivery fails because of incorrect address details, failed delivery attempts, or non-acceptance, we reserve the right to charge for redelivery.
7.7 Risk in the products passes to you when the goods come into your physical possession, or the physical possession of a person identified by you to take possession of the goods.
7.8 Where you have specifically requested that the goods be left with a neighbour or in a designated safe place, delivery will be treated as completed when the goods are delivered in accordance with those instructions.
7.9 Title to the products remains with us until full payment has been received.
8. CANCELLATION RIGHTS
8.1 PERSONALISED / BESPOKE PRODUCTS
Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to goods that are made to the consumer’s specifications or are clearly personalised.
As many of our products are made to order and personalised to your requirements, you do not have the right to cancel, return, or exchange personalised or custom-made products simply because you have changed your mind.
Personalised or custom-made products may only be returned or refunded if they are faulty, incorrect, or not as described, in accordance with your statutory rights.
Production may begin shortly after order confirmation. Once production has started, cancellation or changes may no longer be possible.
8.2 NON-PERSONALISED PRODUCTS (BLANK ITEMS)
If you purchase a non-personalised item as a consumer, you have the right to cancel your order within 14 days of delivery.
To exercise this right:
• You must notify us of your decision to cancel within 14 days of receiving the goods.
• The item must be returned unused and in its original condition.
• Unless we agree otherwise, the cost of returning the item is your responsibility.
Refunds for cancelled non-personalised items will be issued within 14 days of receiving the returned goods, or within 14 days of you providing evidence that the goods have been returned, whichever is earlier.
We may reduce the amount of any refund if the value of the goods has been diminished by handling beyond what is reasonably necessary to inspect them.
9. FAULTY PRODUCTS
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
Products supplied must be:
• Of satisfactory quality
• Fit for purpose
• As described
9.1 REPORTING A FAULT
If you believe that an item is faulty, please contact us as soon as possible after discovering the issue.
Where possible, we ask that faults are reported within 30 days of delivery.
When reporting a fault, you may be asked to provide:
• Your order number
• Clear photographic evidence of the issue
• Confirmation of whether the item has been worn or washed
Items must not be returned without our written confirmation.
Failure to notify us within a reasonable time may affect our ability to investigate the issue properly.
9.2 REMEDIES
If a genuine fault is confirmed, we will provide an appropriate remedy in line with your statutory rights.
Depending on the circumstances, this may include:
• A repair
• A replacement
• A refund
• A price reduction, where applicable
We will reimburse reasonable return postage costs for confirmed faulty items where appropriate.
9.3 INSPECTION
We reserve the right to inspect returned items before issuing a repair, replacement, refund, or other remedy.
If, after inspection, the item is found not to be faulty, it may be returned to you and redelivery costs may apply.
10. WHAT IS NOT CONSIDERED A FAULT
The following do not normally constitute faults or defects:
• Minor colour variations between the product images shown on our website and the finished item.
• Slight variations in print, embroidery, or design placement.
• Natural differences in fabric texture, garment shade, or material finish between batches.
• Normal wear and tear after use.
• Damage caused by incorrect washing, ironing, drying, or general care contrary to the garment instructions.
• Damage caused after delivery.
• An incorrect size selected by you, where the item supplied matches the size ordered.
• Dissatisfaction based on personal preference, where the product matches the approved design, description, and order details.
These issues will not normally qualify for a refund, replacement, or other remedy unless the item is otherwise faulty, incorrect, or not as described.
11. CUSTOMER-SUPPLIED GARMENTS
11.1 Where you provide your own garments or items for printing, embroidery, or other customisation, those items are supplied at your own risk.
11.2 We are not responsible for the original quality, condition, suitability, or performance of customer-supplied garments or materials.
11.3 We will take reasonable care when working on customer-supplied garments. However, we cannot guarantee the outcome where issues arise because of the age, condition, fabric type, garment construction, coating, prior treatment, or general suitability of the item for print or embroidery.
11.4 Where a problem arises as a result of the garment itself, including unsuitable fabric, weak seams, shrinkage, coating, prior damage, or other pre-existing issues, we will not be responsible for any resulting loss.
11.5 If a production error is caused by us and is confirmed, our liability will be limited to the amount paid for the printing, embroidery, or customisation service carried out on the customer-supplied item, except where liability cannot be excluded or limited by law.
11.6 We are not responsible for the replacement value of customer-supplied garments unless required by law.
12. PRICE & PAYMENT
12.1 All prices displayed on our website are in GBP (£).
12.2 We are not currently VAT registered. No VAT is charged on our sales.
12.3 Delivery charges, where applicable, are shown separately at checkout before you complete your purchase.
12.4 The total price payable, including any applicable delivery charges, will be shown to you before you place your order.
12.5 Payment must be made in full at the time of placing your order. We will not begin production or dispatch goods until full payment has been received.
12.6 We take reasonable care to ensure that pricing on our website is accurate. However, if an obvious pricing error is identified before we accept your order, we reserve the right to correct the error and to offer you the option to proceed at the correct price or cancel your order and receive a full refund.
12.7 Taking payment or sending an order acknowledgement does not, by itself, mean that your order has been accepted. A contract between you and us is formed only when we send you an order acceptance email in accordance with Section 2.
13. LIMITATION OF LIABILITY
13.1 Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter for which liability cannot be excluded or limited under applicable UK law
13.2 Nothing in these Terms affects your statutory rights as a consumer.
13.3 If you are purchasing as a business customer, our total liability arising under or in connection with your order or the contract shall not exceed the total amount paid by you for the relevant products or services.
13.4 If you are purchasing as a business customer, we shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of opportunity.
13.5 We shall not be liable for any loss or damage arising from:
• Misuse of the product after delivery
• Failure to follow garment care or washing instructions
• Incorrect size selection by you
• Damage occurring after delivery
• Issues caused by artwork, files, information, or instructions supplied by you
13.6 Nothing in this section shall exclude or limit any liability that cannot lawfully be excluded or limited.
14. EVENTS OUTSIDE OUR CONTROL
14.1 We are not liable for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
14.2 Such events may include, but are not limited to:
• Supply chain disruption
• Material shortages
• Courier delays
• Industrial disputes
• Severe weather
• Fire, flood, or other natural events
• Government action or restrictions
• Power, internet, or system failures
14.3 If an event outside our reasonable control affects your order, we will take reasonable steps to minimise the delay and, where appropriate, keep you informed.
14.4 If we are unable to fulfil your order within a reasonable time because of events outside our reasonable control, you may be entitled to cancel the affected part of your order and receive a refund for any undelivered items, in accordance with your statutory rights.
15. PAYMENT DISPUTES & FRAUD PREVENTION
15.1 If you believe there is an issue with your order, we ask that you contact us first at info@kmvtworkwear.co.uk so that we can try to resolve the matter quickly and fairly.
15.2 If a payment dispute or chargeback is initiated, we reserve the right to provide the relevant payment provider, card issuer, or payment processor with any information reasonably necessary to respond to the dispute, including:
• Order confirmation details
• Proof of customer agreement to these Terms
• Artwork submissions and order specifications
• Delivery confirmation and tracking information
• Copies of relevant communication between you and us
15.3 Where a payment dispute or chargeback is found to be unfounded, abusive, or fraudulent, we reserve the right to refuse or suspend future orders.
15.4 Nothing in this clause limits or excludes your statutory rights as a consumer.
16. GOVERNING LAW
16.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.
16.2 If you are a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live, if applicable.
16.3 If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or any contract between you and us.