Non-Personalised Blank Items

If you purchase a non-personalised blank item online as a consumer, you normally have the right to cancel your order within 14 days after receiving the goods, without needing to give a reason.

After notifying us of cancellation, you must send the goods back within a further 14 days.

Blank item returns:

• You must notify us of your decision to cancel within 14 days of receiving the goods.
• You must return the goods within 14 days of notifying us of cancellation.
• You may inspect and try on a garment as you reasonably would in a shop to check its size, fit, nature and characteristics.
• Garments should not be worn or used beyond what is reasonably necessary for inspection.
• If excessive handling or use reduces the value of the goods, we may make a lawful deduction from the refund.
• Unless we agree otherwise, you are responsible for the direct cost of returning the goods.
• We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Once the return or proof of return has been received, we will issue any refund due without undue delay and no later than 14 days afterwards.

Where required by law, the refund will also include the original standard delivery charge. If you selected a more expensive delivery service, we are not required to refund the additional cost above our least expensive standard delivery option.

Refunds will normally be issued using the original payment method, unless you expressly agree otherwise.

Refunds, Replacements & Remedies

If an item is faulty, incorrectly supplied or not as described, we will provide the appropriate remedy in accordance with your statutory rights under the Consumer Rights Act 2015.

Depending on the circumstances and the applicable legal rights, this may include a repair, replacement, refund or price reduction.

If a fault is confirmed:

• We will review the issue and confirm the appropriate next steps.
• We may arrange a repair, replacement, refund or price reduction as required by law.
• Where a refund is legally due, it will be processed within the applicable statutory time frame.
• Where appropriate, we will arrange or cover reasonable return costs for faulty goods in accordance with your statutory rights.
• If an item is inspected and found not to be faulty, we will explain our findings. Any proposed re delivery costs will be considered in accordance with applicable law.

Remedies for faulty products are separate from the change-of-mind cancellation rules for non-personalised blank items.

Nothing in this policy removes or limits any remedy available to you under UK consumer law.

Customer-Supplied Garments

If you provide your own garments or items for printing, embroidery or other customisation, please be aware that their fabric, construction, age and condition may affect the outcome.

We will exercise reasonable care and skill when working on customer-supplied garments. However, some fabrics and garment types carry increased production risks that cannot always be eliminated.

Customer-supplied items:

• Should be suitable for the requested printing or embroidery process.
• May react differently depending on fabric type, construction, coating, age, treatment or existing condition.
• May carry risks such as thread catching, needle damage, fabric distortion or marking during embroidery.
• May be refused if we consider them unsuitable for the requested work.
• May require an explanation of specific production risks and your informed agreement before we proceed.

Even where reasonable care and skill are exercised, occasional issues may occur because of the characteristics of the garment or the mechanical processes involved.

If we identify an item as unsuitable or higher-risk, we may advise against carrying out the work or refuse the order.

Where we agree to proceed after clearly explaining specific risks, those risks will be considered when assessing any subsequent damage or complaint.

We are not responsible for damage arising solely from inherent garment characteristics or disclosed risks where we have exercised reasonable care and skill.

If damage results from our failure to exercise reasonable care and skill, we will take responsibility in accordance with applicable law.

Any appropriate remedy will depend on the circumstances, including the cause of the damage, the condition of the garment and its reasonable value.

Nothing in this policy excludes or restricts liability that cannot lawfully be excluded. Further information is available in our Terms and Conditions.